Returns Policy

Returns Policy

Thank you for shopping with Cocoon the Label. We want you to love your purchase, but if for any reason you're not satisfied, we're here to help. Please take a moment to review our returns policy outlined below:

1. Sale Items:

• Sale items are eligible for exchange only, unless the item is deemed faulty. To initiate a return for a faulty sale item, please email a clear image of the fault to orders@cocoonthelabel.com prior to requesting a refund.
• Sale items include purchases made with discount codes.

2. Customer Responsibility:

• Customers are responsible for covering the costs associated with returning items to us.

3. Return Conditions:

• Items must be returned in their original condition, with tags still attached.
• Items must be free of makeup stains, perfume, or any signs of wear.
• The store reserves the right to refuse refunds for items that do not meet these conditions. In such cases, the item may be retained by the store, and a refund will not be issued.
• If a returned item does not meet our standards, it can be sent back to the customer at their expense.

How to Initiate a Return:

• To initiate a return, please contact our customer service team at orders@cocoonthelabel.com within 14 days of receiving your order.
• Please include your order number, the item(s) you wish to return, and the reason for the return in your email.

Refund Process:

• Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
• Please note that shipping costs are non-refundable.

Exchanges:

• If you wish to exchange an item for a different size or colour, please indicate this in your return request email.
• Exchanges are subject to availability. If the requested item is not available, a refund will be issued instead.

Lost or Damaged Returns:

• We recommend using a trackable shipping service or purchasing shipping insurance when returning items to us. We cannot guarantee that we will receive your returned item.
• Cocoon the Label is not responsible for any items lost or damaged during the return shipping process.

Contact Us:

• If you have any further questions regarding our returns policy or the status of your return, please don't hesitate to contact us at orders@cocoonthelabel.com.