Shipping Information

Shipping Information

We aim to provide efficient and reliable shipping services for both domestic and international orders. Below is important information regarding our shipping process. All orders are sent via Australia Post with tracking. 

Domestic Shipping:

  • For orders within Australia, we offer standard and express shipping options.
  • Standard shipping typically takes 4-10 business days for delivery, while express shipping takes 1-3 business days.
  • Once your order has been dispatched, you will receive a tracking number via email, allowing you to track your package's delivery status.

International Shipping:

  • We also offer international shipping to select countries.
  • Standard shipping typically takes 5-14 business days for delivery, while express shipping takes 3-7 business days.
  • Delivery times for international orders vary depending on the destination and shipping method selected.
  • Please note that additional customs fees, taxes, or duties may apply to international orders, and these fees are the responsibility of the recipient.
  • International orders will also receive a tracking number via email upon dispatch.
  • International countries Australia Post currently cannot mail to are: Russia, Israel. We are sorry for any inconvenience caused, please understand this is out of our control.

Shipping Rates:

  • Shipping rates are calculated based on the weight and destination of your order.
  • You can view the shipping cost for your specific order during the checkout process before completing your purchase.

Shipping Policies:

  • Orders are typically processed and dispatched within 3 business days of receiving payment.
  • While we make every effort to ensure timely delivery, please understand that delivery times may vary due to factors beyond our control, such as customs delays or postal service disruptions. Please refer to your tracking information  for the most up-to-date ETA of your order. 

Contact Us:

  • If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team at orders@cocoonthelabel.com. We're here to assist you with any inquiries you may have.